Frequently Asked Questions

A: Drying time varies depending on the type of material and room ventilation. Typically, carpets dry within 3–4 hours, and upholstery within 5–6 hours, but often you’ll find that cleaned items are touch-dry before we even leave your property.

A: We ask that small and delicate items are moved beforehand. We can carefully clean around larger furniture or move it where necessary and practical.

A: Yes, all of our products are eco-friendly and safe for both children and pets. If applying a fabric protection, we do ask that you keep pets and children away from the furniture or carpets until fully dry.

A: While we have an excellent success rate, complete removal depends on the type of stain, how long it’s been there, and the material. We’ll always give honest advice on what can be achieved.

A: No, when performed correctly using the right equipment and techniques, carpet shrinkage is extremely rare.

A: You can walk on it straight away with clean socks or indoor shoes, but try to keep traffic to a minimum until fully dry. We’ll always leave you shoe protectors before we leave so that you can walk on carpets after they’ve been cleaned, if required. But be careful, wet carpets are slippery!

A: Yes, we professionally clean and condition all types of leather suites to restore their appearance and prolong their lifespan.

A: Yes, we use specialised treatments designed to tackle pet accidents, including deep odour neutralising solutions.