Terms & Conditions of Business - Spotless Carpet & Upholsetry Cleaning

Spotless Privacy Policy

Spotless Carpet & Upholstery Cleaning

Effective date:08/05/2025

At Spotless Carpet & Upholstery Cleaning, we are committed to safeguarding your privacy and ensuring that your personal data is handled in a safe, secure, and transparent manner. This Privacy Policy explains how we collect, use, and protect your information when you engage with our services, including through online forms and digital advertising platforms such as Facebook.

1. Information We Collect

When you complete a contact or callback formsuch as through a Facebook advertwe may collect the following personal information:

Your full name
Your telephone number
Your email address
Any additional contact information you choose to provide

2. How We Use Your Information

We collect this information for the sole purpose of:

Responding to your enquiry and arranging a callback
Providing quotes or service details as requested
Managing and confirming bookings or appointments

Your information will never be sold, rented, or shared with third parties for marketing purposes.

3. How Your Data is Stored

Your information may be stored securely using reputable third-party tools such as Metas Lead Centre, customer relationship management (CRM) systems, or encrypted cloud services. We implement reasonable physical and digital safeguards to prevent unauthorised access, misuse, or loss of your data.

Access to your personal data is strictly limited to authorised members of our team.

4. Sharing of Information

We do not share your personal information with any third parties unless legally required or necessary to fulfil your request (e.g. scheduling tools or CRM platforms we use internally). All third-party services used comply with applicable data protection laws, including the UK GDPR.

5. Your Rights

Under UK data protection laws, you have the right to: